Refund policy

Return Policy

We want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

100-Day Returns

We offer a 100-day return window from the date your order is delivered. If 100 days have passed since delivery, unfortunately we can’t offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
You must have proof of purchase (order number or receipt)

We reserve the right to refuse returns that show signs of wear, damage, or use.

Non-Returnable Items

Certain items may not be eligible for return, including:

Final sale or clearance items (if marked as such)
Gift cards
Items damaged due to misuse or normal wear and tear

How to Start a Return

To initiate a return, please contact our support team at:

📧 hello@fromshalom.com

Include your order number and reason for return, and our team will guide you through the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective
We recommend using a trackable shipping service, as we are not responsible for lost return packages

Return Address

All approved returns should be sent to:

33465 Rhinestone Street Northwest
Princeton, Minnesota 55371
United States

Refunds

Once your return is received and inspected:

You’ll be notified of approval or rejection of your refund
Approved refunds will be processed back to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping charges are non-refundable.